Privacy Policy
Last Updated: [Insert Date]
At ECOTICA (“we,” “us,” or “our”), located in Manuel Antonio, Costa Rica, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect through our website (ecotica.com), how we use and share it, and the rights you have. We handle personal data in accordance with Costa Rica’s Law No. 8968 on the Protection of the Person against the Processing of their Personal Data and, where applicable, the EU General Data Protection Regulation (GDPR). By using our website or services, you agree to the practices described here.
1. Who We Are
ECOTICA is a boutique hotel located in Manuel Antonio, Costa Rica. We are the party responsible for the personal data collected through this website. For any privacy-related question or request, contact us using the details in Section 12.
2. Information We Collect
a. Information you provide to us
- Full name
- Email address
- Phone number / WhatsApp number
- Postal or billing address
- Reservation and stay details (dates, number of guests, services requested, preferences)
- Payment information processed for reservations (handled by secure third-party payment providers)
- Any information you include in our contact, reservation, spa, tours, transportation, or concierge forms
b. Information collected automatically
- IP address and approximate location
- Browser type and version, and device type
- Pages visited, referring website, and time and date of your visit
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How and Why We Use Your Information
We use your information for the following purposes:
- To process, confirm, and manage your bookings and requests (spa, tours, transportation, concierge, and general inquiries)
- To communicate with you about your reservations, questions, and services
- To process payments through our payment providers
- To send you offers, newsletters, or promotional materials, where you have consented (you may opt out at any time)
- To operate, maintain, and improve our website and services
- To detect and prevent fraud and to comply with our legal obligations
Where the law requires it, we rely on your informed and specific consent to process your data, and you may withdraw that consent at any time.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and improve performance. You can control or disable cookies through your browser settings, though some features may not work properly if you do. For full details, please see our Cookie Policy.
5. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business, such as payment processors, website hosting, email delivery, booking systems, and marketing tools, under agreements requiring them to protect your data.
- Tour, transportation, spa, and other partners where necessary to fulfill a service you have requested.
- Authorities or other parties when required by law, to comply with legal process, or to protect our rights, safety, or property.
- A successor entity in the event of a merger, acquisition, or sale of assets.
6. International Data Transfers
Some of our service providers (for example, website hosting, payment processing, or email tools) may store or process data outside Costa Rica, including in countries that may not offer the same level of data protection. Where we transfer your data internationally, we take reasonable steps and use contractual safeguards to protect it in line with applicable law, including Law No. 8968.
7. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, to provide our services, and to meet our legal, accounting, or reporting obligations. When it is no longer needed, we securely delete or anonymize it.
8. Data Security
We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you and how it is used
- Rectify inaccurate or incomplete data
- Cancel or delete data that is no longer necessary or was collected without a legal basis
- Object to or restrict certain processing, including marketing
- Withdraw consent at any time
Under Costa Rica’s Law No. 8968, we will respond to rights requests within the timeframe required by law. To exercise any of these rights, contact us using the details in Section 12. If you are in the European Union, you may also have additional rights under the GDPR.
10. Children’s Privacy
Our website is not directed to children, and we do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has provided us with personal data, please contact us so we can remove it.
11. Third-Party Links
Our website may contain links to third-party websites that we do not control. We are not responsible for their content or privacy practices, and we encourage you to review the privacy policies of any website you visit.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:
ECOTICA
Manuel Antonio, Costa Rica
Email: info@ecotica.com
Phone: +506 2777 0411
WhatsApp: +506 8709 9083
Website: www.ecotica.com
13. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. Please review it periodically.
